How Does the Tuition.in Refund Policy Work?
Quick Answer
Tuition.in core directory access is free for students and parents. For paid premium services, refund eligibility depends on service type, usage status, and request timing as defined in this policy.
Last Updated: January 2025
This Refund Policy outlines the terms and conditions for refunds on Tuition.in services. Please read carefully before making any payment.
1. What Does This Refund Policy Cover?
Tuition.in is primarily a free directory service connecting students with educational institutions and tutors. However, we offer premium services to institutions for enhanced visibility and features. This refund policy applies to all paid services on our platform.
2. What Is the Refund Position for Students & Parents?
2.1 Free Service
Tuition.in's core directory service is completely free for students and parents. There are no charges for:
- Searching and browsing listings
- Viewing contact information
- Contacting tutors and institutions
- Reading and posting reviews
2.2 Student-Tutor Arrangements
Tuition.in does not handle payments between students and tutors/institutions. Any fee disputes should be resolved directly between the parties involved. We recommend:
- Getting written agreement on fees and payment terms
- Discussing refund/cancellation policies before starting classes
- Keeping receipts of all payments made
3. What Are the Refund Rules for Tutors & Institutions?
3.1 Premium Listing Services
Institutions purchasing premium listing services on Tuition.in are subject to the following refund terms:
Refund Eligibility:
- Within 7 Days: Full refund if premium services are not activated or used
- 7-14 Days: 50% refund if services have been activated but minimally used
- After 14 Days: No refund available
3.2 Non-Refundable Services
The following are non-refundable under any circumstances:
- Setup and activation fees
- Custom profile creation services
- Featured listing periods already completed
- Advertisement campaigns already run
- Services used for more than 14 days
3.3 Subscription Plans
For monthly or annual subscription plans:
- Monthly Plans: Refundable within 7 days of purchase if unused
- Annual Plans: Prorated refund available within first 30 days
- Auto-renewal: Cancel anytime; no refund for current billing period
4. How Do You Submit a Refund Request?
Step 1: Contact Support
Email us at [email protected] with your order details, reason for refund, and supporting documents.
Step 2: Review Period
Our team will review your request within 3-5 business days and verify eligibility.
Step 3: Approval/Rejection
You will receive an email notification about the status of your refund request.
Step 4: Refund Processing
If approved, refunds will be processed to the original payment method within 7-10 business days.
Required Information:
- Order ID or transaction reference number
- Date of purchase
- Registered email address
- Detailed reason for refund request
- Supporting documents (if applicable)
5. What Happens in Special Circumstances?
5.1 Technical Issues
If you experience technical problems preventing you from using our services:
- Report the issue immediately to [email protected]
- Allow us 48 hours to resolve the technical problem
- If unresolved, you may be eligible for a full or partial refund
5.2 Service Disruption
In case of extended service disruption on our end:
- Service period will be extended by the downtime duration
- Or prorated refund will be issued for the affected period
5.3 Fraudulent Transactions
If you notice unauthorized charges:
- Contact us immediately at [email protected]
- We will investigate and process a full refund if fraud is confirmed
- Report the incident to your bank/payment provider as well
6. How Does Cancellation Affect Refunds?
6.1 Cancelling Premium Services
- You may cancel premium services at any time
- Cancellation takes effect at the end of the current billing period
- No refund for the current billing period unless within refund window
- Your listing will revert to basic free listing after cancellation
6.2 Cancelling by Tuition.in
We reserve the right to cancel services if:
- Terms of service are violated
- Fraudulent activity is detected
- Payment fails repeatedly
- Listing contains false or misleading information
In such cases, refunds will be issued on a case-by-case basis.
7. What Is the Refund Timeline?
Request Submission: Day 0
Review & Decision: 3-5 business days
Refund Processing: 7-10 business days after approval
Bank Credit: 3-5 additional business days (depends on your bank)
Total Time: Typically 2-3 weeks from request to receiving refund in your account
8. Which Cases Are Excluded from Refunds?
Refunds will NOT be provided in the following cases:
- Services already delivered or consumed
- Change of mind after the refund window has passed
- Dissatisfaction with search results or leads received
- Poor internet connection on your end
- Failure to use the service due to your own reasons
- Violation of our Terms of Service leading to suspension
9. How Are Refunds Paid Back?
Refunds will be issued to the original payment method used for the purchase:
- Credit/Debit Card: Refund to the same card
- Net Banking: Refund to the source bank account
- UPI: Refund to the linked bank account
- Wallet: Refund to the same wallet
If the original payment method is no longer available, contact support for alternative refund arrangements.
10. Who Should You Contact for Refunds?
Email: [email protected]
Support: [email protected]
Phone: +91-XXXXXXXXXX (Mon-Fri, 10 AM - 6 PM IST)
Response Time: Within 24-48 hours
11. How Are Policy Changes Communicated?
We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the modified policy.
Your Agreement
By making a payment for Tuition.in services, you acknowledge that you have read, understood, and agree to this Refund Policy. If you do not agree with this policy, please do not proceed with the payment.
FAQ
Who can request a refund on Tuition.in?
Refunds generally apply to paid premium services purchased by tutors or institutions, subject to eligibility windows and service usage conditions.
How do I request a refund?
Send your request to [email protected] with order details, purchase date, registered email, and reason for refund.
How long does refund processing take?
After review and approval, refunds are typically processed in 7-10 business days, plus additional bank processing time.
Are all payments refundable?
No. Certain services such as setup fees, consumed services, and requests beyond the eligible window are non-refundable.