Notifications guide

How notifications work

Tuition.in sends notifications through two channels:

• In-platform notifications — appear in the bell icon () in the top navigation bar. Shown when you're logged in; unread count is badged on the icon.
• Email notifications — sent to the email address registered on your account. Important transactional events (payment receipts, class reminders) are always emailed, regardless of your in-platform preferences.

Enrollment notifications

Student: enrollment confirmed

• Trigger: Student successfully enrolls in a batch (free or paid).
• Channels: Email + in-platform notification.
• Content: Course name, batch name, schedule of all upcoming classes, join link for the first class.

Tutor / Institution: new enrollment

• Trigger: A student enrolls in any batch you manage.
• Channels: In-platform notification. (Email digest for multiple enrollments in a day — one summary email, not one per student.)
• Content: Student name, batch name, enrollment date, and link to batch management page.

Class reminders

Students: upcoming class reminder

• Trigger: 30 minutes before a scheduled class starts.
• Channels: Email + in-platform notification.
• Content: Class name, batch, teacher name, and a direct "Join class" button/link.

Tutors / Institutions: class starting soon

• Trigger: 15 minutes before a class you're scheduled to host.
• Channels: In-platform notification.
• Content: Class name, enrolled student count, and a "Start class" button.

Students: class recording ready

• Trigger: Recording is processed and available, typically 10–15 minutes after the class ends.
• Channels: In-platform notification.
• Content: Class name, date, link to recording on your dashboard.

Assignment notifications

Students: new assignment posted

• Trigger: Instructor posts a new assignment to a batch you're enrolled in.
• Channels: Email + in-platform notification.
• Content: Assignment title, course/batch name, deadline, link to submission form.

Students: assignment deadline reminder

• Trigger: 2 hours before assignment deadline, if you haven't submitted yet.
• Channels: Email + in-platform notification.
• Content: Assignment title, deadline time, direct link to submit.

Tutors / Institutions: new submission received

• Trigger: A student submits an assignment.
• Channels: In-platform notification (batched — up to once per hour if multiple students submit around the same time).
• Content: Student name, assignment title, batch, link to submissions page.

Grading notifications

Students: assignment graded

• Trigger: Instructor saves a grade on your submission.
• Channels: Email + in-platform notification.
• Content: Assignment title, your score (e.g., 17 / 20), and a link to view your grade and any comments.

Review notifications

Tutors / Institutions: new review received

• Trigger: A student submits a review on your profile.
• Channels: In-platform notification.
• Content: Star rating, student name, and a snippet of the comment. Link to your reviews dashboard.

Refund notifications

Tutors / Institutions: refund requested

• Trigger: A student submits a refund request for a batch.
• Channels: Email + in-platform notification.
• Content: Student name, batch name, refund reason, and link to course management to approve or decline. Response required within 48 hours.

Students: refund approved or declined

• Trigger: Instructor or institution approves or declines your refund request.
• Channels: Email + in-platform notification.
• Content: Decision (approved / declined), reason (if declined), and expected timeline if approved (5–7 business days for Razorpay to process).

System & account notifications

• Profile verification approved: In-platform + email. Sent when our team verifies your tutor or institution profile.
• Password change: Email only. Security notification whenever your password is changed (by you or via reset flow).
• New login from unrecognised device: Email only. If a login is detected from a new browser or location, a security alert is sent. If you didn't initiate this login, use "Change password" immediately.
• Profile update submitted for re-review: In-platform notification when institution name changes require manual re-verification.

Managing your preferences

You can adjust which non-critical notification categories you receive from the Account settings page.

Available toggles:

• Email: new enrollment — toggle off if you check the dashboard regularly and don't need an email per enrollment.
• Email: new submission received — toggle off if you prefer to check submissions on a schedule rather than per-event.
• Email: new review received — toggle off if you prefer to check reviews manually.
• In-platform: marketing & tips — toggle off to hide platform usage tips and Tuition.in feature announcements.

FAQ

I'm not receiving any emails — what should I check?

1. Check your spam/junk folder and search for "tuition.in". 2. Add [email protected] to your contacts. 3. Verify your registered email address is correct in Account Settings. 4. Check that your email inbox isn't full. If none of these resolve it, email [email protected].

I'm getting too many notifications — how do I reduce them?

Go to Account settings → Notifications and toggle off the non-transactional categories you don't need. You can also unsubscribe from the footer link in any non-transactional email.

Why did I get a class reminder but the class was cancelled?

Class reminders are sent 30 minutes in advance. If a class is cancelled after the reminder has already been sent, you may receive both a reminder and a cancellation notice within minutes of each other. The cancellation is always the more recent and accurate one.

Can I get WhatsApp notifications instead of email?

WhatsApp notifications are on the roadmap. Currently, all notifications are sent via email and in-platform. For time-sensitive alerts (like class starting in 15 minutes), the in-platform bell badge is the most reliable — keep the Tuition.in tab open or bookmark your dashboard.