Reviews & ratings

How reviews work

Reviews on Tuition.in are tied to verified enrollments — only students who have attended at least one live class in a batch can leave a review for that tutor or institution. This prevents fake reviews from non-students and competitor manipulation.

Key facts:

• One review per enrollment: A student can leave one review per batch enrollment. If they enroll in a second batch with the same tutor, they can leave a second review.
• Star rating (1–5) + optional text comment: The rating is required; the written comment is optional. Both are public.
• Reviews are permanent: Once submitted, reviews can only be removed by platform moderation (if they violate guidelines). Students cannot edit a submitted review.
• Display name is public: The student's first name and last initial are shown with the review. Email and payment details are never shown.

Leaving a review (students)

1. Go to the tutor's or institution's public profile page (/tutors/{city}/{name} or /coaching-centers/{city}/{slug}).
2. Scroll down to the Reviews section.
3. Click Write a review. If you're not eligible (haven't attended a class yet), the button is greyed out with a tooltip explaining why.
4. Select a star rating (1–5 stars).
5. Optionally write a comment. Keep it specific and constructive: what did you learn, how was the teaching style, would you recommend this tutor? Comments between 50–300 words are most helpful to other students.
6. Click Submit review.

How ratings affect search ranking

Your average star rating is one of the most significant factors in how high your profile appears in search and city listing pages. Specifically:

• Profiles with 4.0+ stars rank ahead of unreviewed or lower-rated profiles for the same subject and city, all else equal.
• Review count matters too. A tutor with 4.8 stars from 3 reviews ranks below a tutor with 4.5 stars from 20 reviews — volume signals consistent quality. The algorithm uses a Bayesian average that weights review count.
• Recency. Reviews from the last 6 months are weighted more heavily than older reviews. An active batch cycle keeps your review stream fresh.
• Minimum threshold to show rating badge: You need at least 3 reviews before your average star rating is shown publicly on your listing card. Below 3 reviews, the card shows "New" instead of a star rating.

Rating thresholds & badges

• 0–2 reviews: "New" label shown on listing card. No star rating displayed.
• 3+ reviews: Average star rating shown on listing card.
• 4.5+ stars with 5+ reviews: Top Rated badge appears on your listing card. Shown in search results with a highlighted border.
• 4.0+ stars (for coaching centres): Verified badge is shown with the star rating. Below 4.0 after verification, the badge remains but the rating is displayed below it.

For tutors & institutions

Your review dashboard is on your main dashboard home page. It shows:

• Total reviews received and average rating.
• Rating breakdown (how many 5-star, 4-star, etc.).
• Each review with student name, date, batch name, and comment.
• Flag button to report a review that violates guidelines.

Encouraging genuine reviews:

• After a batch ends or at the midpoint of a long batch, send a WhatsApp message: "If you've found the classes helpful, leaving a quick rating on my profile helps other students find me — it takes under 2 minutes."
• Never offer discounts, free classes, or other incentives for reviews — this violates our review integrity policy and can result in profile suspension.
• Don't ask students to only leave positive reviews. This looks suspicious to other students if your rating is suspiciously perfect.

Responding to a review

Tutors and institution owners can post one public reply to each review. Responding to reviews — especially critical ones — signals professionalism and responsiveness to prospective students.

1. Go to your dashboard and open the Reviews section.
2. Find the review you want to respond to.
3. Click Reply.
4. Write your response (max 500 characters).
5. Submit — your reply appears publicly below the student's review.

Tips for responding to negative reviews:

• Acknowledge the concern without being defensive: "Thank you for the feedback — I understand the schedule changes were disruptive and I've since fixed the batch calendar."
• Don't argue with the student publicly. Even if you believe the review is inaccurate, a measured response looks better to prospective students than a dispute.
• If the review is factually wrong (e.g., wrong date, wrong batch), state the facts briefly and invite the student to contact you directly to resolve.

Reporting a review

If a review violates our guidelines, flag it for moderation:

1. Click the Flag icon next to the review.
2. Select the violation reason: spam, fake enrollment, abusive language, or irrelevant.
3. Our moderation team reviews flagged reviews within 2 business days.

Reviews are removed if they:

• Are from a student who cannot be verified as enrolled in any batch.
• Contain personal attacks, profanity, or hate speech.
• Are clearly from a competitor or contain advertising.
• Contain the student's own or the tutor's personal contact information.

FAQ

Can a student change their review after submitting?

Students cannot edit a submitted review. If there is a legitimate reason to revise (e.g., they initially misidentified the batch), they should contact [email protected] and we can assist.

I have 4.9 stars but my competitor with 4.5 ranks higher — why?

Star rating is one factor. If the competitor has significantly more reviews, higher profile completeness, recent activity, or a verified badge, they may rank above you. Focus on growing your review count and keeping your profile fully filled to close the gap.

How long does it take for a new review to affect my ranking?

Search ranking recalculates approximately every 4–6 hours. A new review should affect your position by the next morning.

Can I see which batch a review came from?

Yes — in your tutor/institution dashboard the review details show the batch name. This helps you identify which courses generate the strongest feedback.

Is there a minimum number of classes before a student can review?

The student must have joined at least one live class session in the batch. Enrollment alone (without attending any class) is not sufficient to unlock the review form.