Case-let Based Decision Making — Practice

Question 1

A junior employee, Tara, is assigned a task by two different senior colleagues on the same day, each believing it is her top priority, with conflicting deadlines she cannot both meet. What should Tara do first?

Accepted Answer

B

Question 2

Rohan manages a small design team. One member, Sanya, missed a client deadline for the first time in two years due to a family emergency she disclosed afterward. The client is unhappy and has asked whether the team can be trusted going forward. What should Rohan do?

Accepted Answer

B

Question 3

A retail chain's customer complaints about long checkout lines have risen sharply at one location. Investigation shows the store is adequately staffed at posted hours, but complaints cluster heavily around a specific 90-minute window each afternoon that isn't reflected in current staffing schedules. What should the store manager do?

Accepted Answer

B

Question 4

A product manager, Divya, learns from an anonymous internal survey that several engineers feel a senior colleague, Arjun, dismisses their technical suggestions in meetings. The survey data is aggregated and doesn't identify individual respondents, per the survey's stated confidentiality terms. Divya has no other direct evidence. What should she do?

Accepted Answer

B

Question 5

A finance team lead, Karan, discovers that a junior analyst has been using an unauthorized personal spreadsheet, instead of the approved system, to track a subset of vendor payments — apparently to save time, with no evidence of any financial discrepancy or personal gain. What should Karan do?

Accepted Answer

C

Question 6

A regional sales head, Meera, is asked by a major client to offer a substantial, non-standard discount that falls outside her approval authority but within her direct manager's. The client is pressuring for an immediate answer. What should Meera do?

Accepted Answer

B

Question 7

A hospital administrator, Dr. Iyer, must decide how to allocate a limited number of newly available specialist consultation slots between a backlog of existing patients waiting several weeks and a smaller group of new referrals flagged as urgent by referring physicians. There isn't enough capacity to fully address both groups this month. What approach should Dr. Iyer take?

Accepted Answer

C

Question 8

A startup's engineering lead, Priya, is told by the CEO to "fix the team's declining velocity" before the next board meeting in two weeks. Priya's own investigation finds the real issue is that two senior engineers were recently reassigned to an unrelated project, leaving the remaining team without their usual technical guidance on complex tasks — not a motivation or effort problem. What should Priya propose to the CEO?

Accepted Answer

B

Question 9

An operations manager, Farhan, notices that one warehouse team has a noticeably higher rate of minor packing errors than others, though still within an acceptable range historically. The team lead attributes it to a recent, larger-than-usual influx of new hires still in training. What should Farhan do?

Accepted Answer

B

Practice — Case-let Based Decision Making

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