Refund Policy

1. Overview

Tuition.in is primarily a free directory service connecting students with educational institutions and tutors. However, we offer premium services to institutions for enhanced visibility and features. This refund policy applies to all paid services on our platform.

2. For Students & Parents

2.1 Free Service

Tuition.in's core directory service is completely free for students and parents. There are no charges for:

• Searching and browsing listings
• Viewing contact information
• Contacting tutors and institutions
• Reading and posting reviews

2.2 Student-Tutor Arrangements

Tuition.in does not handle payments between students and tutors/institutions. Any fee disputes should be resolved directly between the parties involved. We recommend:

• Getting written agreement on fees and payment terms
• Discussing refund/cancellation policies before starting classes
• Keeping receipts of all payments made

3. For Tutors & Institutions (Premium Services)

3.1 Premium Listing Services

Institutions purchasing premium listing services on Tuition.in are subject to the following refund terms:

3.2 Non-Refundable Services

The following are non-refundable under any circumstances:

• Setup and activation fees
• Custom profile creation services
• Featured listing periods already completed
• Advertisement campaigns already run
• Services used for more than 14 days

3.3 Subscription Plans

For monthly or annual subscription plans:

• Monthly Plans: Refundable within 7 days of purchase if unused
• Annual Plans: Prorated refund available within first 30 days
• Auto-renewal: Cancel anytime; no refund for current billing period

4. Refund Request Process

Required Information:

• Order ID or transaction reference number
• Date of purchase
• Registered email address
• Detailed reason for refund request
• Supporting documents (if applicable)

5. Special Circumstances

5.1 Technical Issues

If you experience technical problems preventing you from using our services:

• Report the issue immediately to [email protected]
• Allow us 48 hours to resolve the technical problem
• If unresolved, you may be eligible for a full or partial refund

5.2 Service Disruption

In case of extended service disruption on our end:

• Service period will be extended by the downtime duration
• Or prorated refund will be issued for the affected period

5.3 Fraudulent Transactions

If you notice unauthorized charges:

• Contact us immediately at [email protected]
• We will investigate and process a full refund if fraud is confirmed
• Report the incident to your bank/payment provider as well

6. Cancellation Policy

6.1 Cancelling Premium Services

• You may cancel premium services at any time
• Cancellation takes effect at the end of the current billing period
• No refund for the current billing period unless within refund window
• Your listing will revert to basic free listing after cancellation

6.2 Cancelling by Tuition.in

We reserve the right to cancel services if:

• Terms of service are violated
• Fraudulent activity is detected
• Payment fails repeatedly
• Listing contains false or misleading information

In such cases, refunds will be issued on a case-by-case basis.

8. Refund Exclusions

Refunds will NOT be provided in the following cases:

• Services already delivered or consumed
• Change of mind after the refund window has passed
• Dissatisfaction with search results or leads received
• Poor internet connection on your end
• Failure to use the service due to your own reasons
• Violation of our Terms of Service leading to suspension

9. Payment Methods & Refund Mode

Refunds will be issued to the original payment method used for the purchase:

• Credit/Debit Card: Refund to the same card
• Net Banking: Refund to the source bank account
• UPI: Refund to the linked bank account
• Wallet: Refund to the same wallet

If the original payment method is no longer available, contact support for alternative refund arrangements.

10. Contact for Refunds

11. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the modified policy.